Answers.
Every question we get about Express, Customs, ordering and shipping — answered straight, with real numbers.
EXPRESS
What is the Express program?
Express is our ready-to-brand line: 26 jean styles we studied against global best-sellers, already made and in stock. You pick the style, we put your name or logo on the leather patches and hang tags, and it ships in about a week.
What's the minimum order?
One piece. Order a single branded pair, hold your product, then scale — volume pricing improves automatically as quantities grow.
How does the branding work?
You choose your patch colorway and hang tag style, then send your logo or name files. We prepare the artwork, laser-stamp the leather patches, and laser-engrave the hang tags — real materials, permanent marks.
Do I approve my branding before the full run?
Always. After the first patch is stamped and the first tag engraved, you receive photos to approve before anything else is made. Nothing continues without your sign-off.
How fast does Express ship?
About one week from order to shipping — including laser work, your first-article approval, sewing, and packing.
CUSTOMS
What is the Customs program?
Customs is full manufacturing of your own designs: a consultation, a design phase (bring tech packs or design with us), a physical sample, and bulk production. End to end it runs 8–16 weeks.
What are the Customs minimums?
100 pieces per style, with a 300-piece total order minimum. If that's out of reach today, Express starts at one piece.
How much is a sample?
$250 per piece, taking about a month to produce — and it's credited back in full when you place your production order.
Do I need tech packs?
No. If you have them we build straight from them; if you don't, the design phase (around 30 days) exists exactly for that — we design with you and show you styles to react to.
What happens after I receive my sample?
You get 10 business days to wear it, judge it, and tell us what to keep, change, or remove. We adjust before anything goes to production.
How long does bulk production take?
55–60 days after your deposit is paid, plus shipping. The full journey from consultation to delivered production is typically 8–16 weeks.
ORDERING & PAYMENT
How do payments work on Customs?
Nothing is due until your sample is approved and your invoice is issued. A 30% deposit starts bulk production, and the remaining 70% is settled just before your finished product ships from the port.
How does volume pricing work?
Per-pair pricing drops automatically in tiers as your quantity grows — the exact tiers are shown on each Express product page. Your retail price stays yours; your margin widens as you scale.
Can I mix sizes in an order?
Yes — on Express you order by size in any combination, and volume pricing applies to the whole order automatically.
SHIPPING & DELIVERY
What does shipping cost?
US shipping is $9.99 flat on orders under $500 and free on orders of $500 or more.
Where do you ship from?
Orders ship from our facility in Collierville, Tennessee, with tracking emailed on dispatch.
How do I reach you?
Email info@yourjean.com or call +1 (901) 664-1446 — we respond within one business day.